Privacy Policy

1. WHAT IS COVERED BY THE PRIVACY POLICY?

The privacy policy of the company Vitasensations OÜ, registration number 14525781, the owner of the internet store, referred to as KINGIDEED, demonstrates our respect for the privacy of clients. The following concerns the order of collection and publication of information through the Internet resource www.kingiideed.com and its mobile version, further specified as a web page. The concept of the website also includes collection and processing of GIFT IDEAS data through reminders, newsletters, social media, telephone and email address.

In our activities, we are guided by the European General Data Protection Regulation (GDPR), the Estonian Personal Data Protection Act, our strategy in this area and other established data protection regulations. This privacy notice (hereinafter referred to as the Privacy Policy) is addressed to the data subject specified in the GDPR, hereinafter referred to as the User, whose personal data is processed for the provision of the service.

Our privacy policy explains the following topics:

• What personal data and how we collect:
  • Data we collect when placing an order
  • Data we collect from website users
  • Data we collect when you contact us
  
  
• How we use personal data
  • To fulfill the order
  • For the purposes of providing customer support:
  • For marketing
  • To fulfill internal company goals
  
  
• How we process and store data
  • It is important for us to keep the Privacy Policy up to date, so we ask you to read it regularly.

2. WHAT PERSONAL DATA DO WE COLLECT?

We store data every time you visit our website, whether you place an order, view it or use our services in any other way. If we use a different form to collect data on our web page, then we highlight the required fields and the optional ones. If important personal data is not provided to fulfill an order, we cannot fulfill it.

Me salvestame, töötleme ja kasutame oma Veebilehel järgmiseid andmeid (andmete kasutamine on välja toodud 9. punkti all):

Personal data stored when placing an order
Order-related contact details, incl. name, account number, phone number, email address mail and company name, registration code and other legally necessary data for settlements. Order recipient and delivery data, incl. name, phone number, shipping address and shipping guide. Date of sending and congratulations, as well as the nature of the event, for example, birthday, congratulations. Data of the text of the postcard added to the order. Data related to the ordered products. Reminder, newsletter, and account related information. The user's IP address.

Additional data related to the user account:
User name, phone numbers, email and address. History of orders with details of the recipient of the order. Names, addresses and phone numbers added to the address book. Reminder event, associated names, dates and additional details. Reminders, notifications and newsletter preferences.

Data related to the use of the website:
The user's actions on the Website, such as which pages or products he browsed and added to the shopping cart. Device type, software, IP address and device location used when browsing the website. Third parties, incl. data obtained through social media and advertising platforms. "Cookies", which are necessary for tracking the shopping cart and using the Website.

Data recorded when contacting us:
Gift ideas and email chat content from external parties (e.g. Website and order-related inquiries via email or Website Live Chat software) Interaction with reminders, newsletters and notifications, incl. Opening reminders, newsletters and links contained in them. Gift ideas Correspondence conducted via the website's Live Chat. Phone calls.

Our Terms and Conditions and Privacy Policy require that you must be at least 18 years old to order from our Website. If you suspect that we have recorded data from a person who is younger than 18 years old, please contact us immediately via the contact details provided in point 13.

3. HOW DO WE USE PERSONAL DATA?

We use personal data for the following purposes:
To place an order. To track and process an order. To confirm payment. The KINGIIDEED website uses Vitasensations OU details for payment, as well as a payment system outside the Maksekeskus OU store environment. KINGIIDEED does not store or see personal data associated with the User's bank account, except for the data indicated by the bank in the payment confirmation. In order to fulfill and deliver an order, we share the details of the recipient of the order with the florist who prepares the order on our behalf, as well as with the florist or courier. To send an order confirmation to a customer or to report problems with an order.

For the purposes of providing customer support:
To contact in case of order-related changes, cancellations and problems. To respond to complaints and questions submitted to customer support. To receive feedback about the order (within the limits established by law). When submitting an order, we will also contact you for confirmation or in case of problems with the invoice or order, as well as for important questions, if the function of receiving reminders and personalized offers is disabled in the user account.

For marketing purposes and for using the service reminders:
Для оповечения о новый или сописанительно интересующих продуктах и можностых. For sending profitable offers. For notification of important events or events and reminders designated by the User. For more convenient, fast and personalized use of the web page, offering, first of all, more interesting products and information. For more convenient, fast and relevant use of the reminder function. For personalization and updating of advertisements and banners, displaying them according to the user's visits.

For marketing purposes through third parties:
We may use third-party services for marketing purposes, such as displaying advertisements on other websites or in search engines. These parties may use data (cookies) that we have collected on our Website to provide you with more relevant advertisements. The information collected in this way is anonymous, and third parties cannot access data related to the User's identity. More detailed information about our cookie policy can be found in point 5.

For internal purposes of the company:
To create a more convenient service, we collect and use data about the website's traffic and functionality. Also, we follow the buyer's behavior of the User to make the selection of products for the clients appropriate to the requirements.

4. HOW TO OPT OUT OF OUR MARKETING COMMUNICATIONS AND REMINDER?

The user has the right to opt out of newsletters containing reminders and special offers:

• By clicking on the link in the footer of the newsletter.
• By updating your settings on your account page.
• By making the appropriate selection while logged in with a user account when making a purchase.
• By contacting the contact details given in point 14.

5. COOKIE POLICY

You need to save cookies to provide your order and control your shopping cart. The cookie file does not contain personal data and is an identification code that allows you to find the necessary information on our website to complete the next step of the purchase. Cookies are associated with the user's account and/or login and/or purchase made by the specific User.

In order to create the best user experience and provide customer service, cookies are also used by third-party software on our Website, such as the Website's Live chat and software that collects statistics about users (e.g. Google Analytics), which do not link the browsing behavior obtained through cookies to a specific User.

6. KUIDAS ME ISIKUANDMEID KASUTAME?

Kingideed respects its customers and their privacy and considers it important that all personal data is protected and inaccessible to outsiders. We also do not store data that is not necessary for placing an order, monitoring security, achieving the company's marketing goals, improving the use of the website or for other purposes previously stated in the points that are necessary for the company. The Kingiideed web pages do not see or store personal data related to the User's bank account, except for the data specified when confirming the bank payment.

7. WHAT CAN THE USER DO TO PROTECT HIS PERSONAL DATA?

Kingiideed does not ask for a password or credit card associated with a bank account on its web page or in an email. Banking links are sent for payment to a secure web page set up by the bank outside of the Kingiideed environment.

Using a public computer or other devices, an insecure wi-fi network, after visiting a web page, always log out of your account, and also close the browsing window.

8. LEGAL BASIS FOR PROCESSING PERSONAL DATA

Kingiideed relies on various legal grounds for processing personal data. In some cases, the same personal data may be subject to more than one legal basis.

Agreement: we collect and process personal data to fulfill the order submitted to us in accordance with the General Terms and Privacy Policy. Corresponding personal data is specified in point 3.

Legitimate interest: we collect and process personal data for order fulfillment purposes, to improve customer support, website, purchase processes and product selection, for marketing purposes, within the framework of reminder service and customer loyalty programs , for legal reasons and to detect and prevent fraud. Corresponding personal data are specified in point 3. The user has the right to opt out of e-mails sent for marketing purposes, as part of the loyalty program and reminder service. The user has the right to delete his account and related data, except data of previous orders.

Consent: in addition to the above legitimate interests, we rely on the consent received from the User in marketing communications. The user can opt out of e-mails sent as part of the loyalty program and reminder service by following the instructions outlined in point 4. NB! withdrawing consent may not be sufficient to delete all previous communication between the User and Gift Ideas or information related to orders, as we may have another legal basis, reason or legal obligation to store data, such as information and documents related to purchases and contracts. Users should note that after opting out of marketing communications or reminders, when making a purchase, we may again ask for consent to receive reminders or messages about the loyalty program.

Legal obligations: As a result of the law, we retain the tax and accounting documents required by applicable laws and related personal data.

9. IN WHICH CASES DO WE SHARE PERSONAL DATA WITH THIRD PARTIES?

We share personal data with third parties to enable the use and shopping of the Website, order fulfillment and delivery, and marketing of our products. Below is a list of third parties that may access personal data. All the service providers below are obliged to use appropriate security measures when working with personal data, to follow our Privacy Policy and to follow the law.

IT service providers: Kingideed uses third parties to manage, host, develop and maintain security of online environments and databases, who are obliged to use appropriate security measures when working with personal data and to observe the law.

Providers of flowers and gifts that are not our contracted florists: in addition to contracted florists, we also use wholesalers to fulfill orders who supply us with products that florists may not carry, such as certain gourmet products or rarer gifts.

Providers of financial and payment solutions: we use bank links as a means of payment on our Website, through which the order amount and invoice-related data are transmitted to the bank. Payment solution providers help with bank transfers and detect and prevent fraudulent transactions.

Marketing Service Providers - We work with third parties who:

• Offer e-mail and direct marketing opportunities;
• Offer online advertising opportunities;
• Store databases containing customer information for the reasons stated in the Privacy Policy;
• Provide us with marketing campaign or Website usage statistics and their analysis.

Website development: in order to provide the highest possible quality, safe and convenient service to users of web and mobile environments, we cooperate with third parties. As a result, we can improve and develop the functionality and design of our environments, test and improve performance, and analyze Website traffic and usage.

Providers of customer service solutions: To ensure the highest possible quality and efficient service, we cooperate with third parties who offer a "Live Chat" solution on the website.

In addition to the above, we may also provide personal data to third parties in the following cases:

Law enforcement / government requests: We may be required by law to provide personal data to law enforcement agencies or government agencies. We may also disclose personal information if we believe that disclosure is necessary to comply with applicable laws, to establish, exercise or defend legal claims, to prevent and combat fraud and other illegal activities, and to protect the rights, property or safety of our users, employees or third parties.

Gift Ideas for Business and Legal Purposes / Mergers and Acquisitions: There may be business or legal reasons for disclosing personal information. For example, we may provide information to third parties in connection with an actual or potential merger, consolidation, acquisition, sale, divestiture or other similar transaction involving all or part of our business, an affiliate. In such cases, personal data may be one of the assets that may be shared or transferred during a business transition and used by a third party in accordance with Kingiideed practice and policy.

10. HOW LONG DO WE KEEP DATA?

We retain personal data only for the reasons set out in this Privacy Policy and for as long as we have a legal or business need to retain it.

Vitasensations OÜ transfers the personal data necessary for making payments to the authorized processor Maksekeskus AS

11. IN WHICH CASES ARE DATA SHARED WITH FOREIGN COUNTRIES?

When ordering our service in a foreign country, the content of the order, the delivery and the recipient's data are sent to the affiliated company of Kingiideed Inc. in the respective country. Therefore, personal data may end up outside the economic area of the European Union. The data is used for the reasons stated in point 10, such as order fulfillment and customer service.

When sharing data with countries outside the EU economic area, we have implemented appropriate technical and organizational measures to protect personal data, adding contractual clauses to recipients of data in "third countries". We share personal data only under the following conditions: we are confident that the country to which the data is transferred can ensure adequate protection of personal data and we have an appropriate agreement with them, and the sharing of data is necessary for the reasons outlined in clause 9, such as order fulfillment and customer service.

14. CONTACT INFORMATION

• Vitasensations OÜ
• Võru 16
• 13612 Tallinn / Eesti
• e-post: info@kingiideed.com
• tel.: +372 56798086